Frequently Asked Questions

Viewing

What browser is best to view Jeni Bound in?

We reccomend either Mozilla Firefox or Google Chrome to take advantage of as many site features as possible. The site is fully functional in other browsers, however you may notice cosmetic differences.

Can I view Jeni Bound on a mobile?

Yes! The site is designed to be responsive to different device sizes, including mobile phones and tablets, ensuring that you don't need to keep zooming in and out to view content on this site.

How do I view videos?

Videos are embedded in the page in MP4 format using HTML5. However, we are aware that not all browsers support this feature, so it is still possible to download each video in the traditional way.

Updates

How often is the site updated?

The site is officailly updated every Tuesday, however when possible we try to squeeze in some extra bonus updates in between, but these aren't garunteed every week.

I've spotted that some sites archive their old sets and re-release them later, do you do this?

No! Once a set has been released, it will stay on the site for life, ensuring that our content keeps growing and growing. We don't believe in re-using old content and and passing it off as new.

Billing and Memberships

I don't like what I see, can I get a refund?

Unfortunatley not, there is a preview of each gallery available to everyone free of charge prior to signing up so that you are able to make an informed decision.

Something went wrong, can I get a refund?

In limited circumstances we may be able to offer a refund if there is a proven technical problem. Contact us with details of what exactly the problem is and we will do our best to resolve it or issue a refund.

I want to cancel, how do I do this?

We're sorry you want to leave. If you visit the support centre of our card processor at support.zombaio.com you will be able to cancel from there. If you can't remember the details that are required on that form then contact us and we will be able to process the cancellation manually.

Custom work

Will you do a custom set for me?

Sure! If you contact us with details of exactly what you're after, we can work things out and get a cost back to you. Prices start from $150 and we have options that give you complete exclusivity to the set

I don't want to pay for a custom set, will you do it anyway?

Unfortunatley not, custom sets take time and effort away from the main site which we can't afford to do. However you can make suggestions on sets that you'd like to see and we might be able to get something similar up in the future!

Modelling

Can I model for you?

Maybe! We are UK based, so if you're in the area, contact me with some information about yourself and links to your portfolio and we'll see what ideas we can come up with

Will you model for me?

If you've got your own bondage site and you're in the UK (or are happy to pay expenses), drop me a line and we'll see what we can work out.


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